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FAQ

Orders

How do I track my order?

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website to monitor the real-time status and location of your package. Click Here to Track Your Order

Can I modify or cancel order after it has been placed?

We understand that circumstances may change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, shop pay, paypal amd more.

Shipping

What shipping options do you offer?

We offer free economy shipping (3 to 7 days) on products being shipped to a US postal address.

Charges for international shipping vary and will be calculated at checkout. The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.

Do you ship internationally?

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

Please note that shipping does not include duties and taxes as these vary by destination country.

If you would prefer an alternate shipping method, please contact us before placing your order and we will do our best to accommodate your request.

Returns

What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, returns are free and you can return the item within 30 days of receiving it for a full refund. See full return policy for instructions. Click Here to Request Return and Further Details

How do I initiate a return?

Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided. Click Here to Initiate Return and Further Details

Are there return shipping fees?

No, we cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Gift Cards

How can I redeem my gift card?

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Do gift cards have an expiration date?

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.

Durrett Recovery LLC dba Durrett Transport and Treasures. Please see all our policies below. Free Shipping & Returns anywhere in the US.

We use only the top security available on our site so you can rest assure all your information is private and secured.

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